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Last time I briefly explained how ServiceNow's ITOM works. Now it's the time for ITSM ! For better understanding let's break down ITSM as a metaphor of a hospital. ServiceNow ITSM: Think of ServiceNow ITSM as a hospital for your organization's IT health.
ServiceNow
Just recently I earned my ServiceNow ITOM "CIS-Discovery" certificate ! But what's actually ITOM, and how does it function? Let's break it down as a metaphore of city, where your IT organization is a bustling metropolis. Picture this: In the city of IT, each vehicle
ServiceNow
Struggling with ServiceNow scripting? Or maybe do you wanna learn something possibly new ? Efficiency is key in today's fast-paced tech world. This carousel offers you 10 must-know tips to master scripting in ServiceNow, all aimed at making your code cleaner, faster, and more reliable. Don't miss
ServiceNow
In today's digital world, organizations are constantly looking for innovative ways to improve their service delivery and enhance the user experience. One such platform that has gained significant popularity is the ServiceNow Service Portal. Whether you are a beginner or have some experience with ServiceNow, this comprehensive guide
ServiceNow
In today's fast-paced business environment, staying up to date with the latest technology is crucial for maintaining a competitive edge. One aspect of technology that often requires attention is software upgrades. ServiceNow, a widely used cloud-based platform, offers regular instance upgrades to provide users with enhanced features and
ServiceNow
In today's fast-paced business environment, organizations are constantly seeking ways to streamline their operations and improve efficiency. One platform that has gained significant popularity in recent years is ServiceNow. With its comprehensive suite of tools and features, ServiceNow has become an essential tool for businesses looking to enhance
ServiceNow
In this article I want to explain: * What are the best ways to name a variable in ServiceNow * Why writing a code in functions is really good practice * What are benefits of using both of above * Why we shouldn't ignore this I will provide real life scenarios, so
ServiceNow
ITSM stands for IT Service Management, focusing on delivering quality IT services to meet the needs of the organization. It is crucial for maintaining the organization's workflow and ensuring uninterrupted service delivery. Simply saying: ITSM helps to use what the company has, like people and tools, in the
ServiceNow
Understanding Filter Conditions When optimizing queries in ServiceNow, it’s crucial to choose the right filter conditions. Today, let’s discuss why using “is one of” is generally more efficient than “is not” when there are multiple possible values. When you apply “State is not Closed”, the system evaluates each
ServiceNow
Introduction In a world where every second counts, IT admins can't afford to lose time on incident/request management. Ever felt like your ServiceNow queue doesn't empty fast enough? If so, this post is for you. I've compiled 8 quick ServiceNow tips to help
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