The restaurant represents a software system with an API. Just like a restaurant prepares and serves a variety of dishes, the software offers different services or data. The waiter in the restaurant acts like an API. You tell the waiter (API) what you want (your request), and the waiter goes
At its core, the CSDM (Common Service Data Model) is a framework or guideline for how to structure data in your ServiceNow environment. Think of it like the scheme for a city. Just as a city sheme would outline where to place: * residential areas * commercial districts * parks * roads * utilities The
Welcome to the ServiceNow Mall Imagine a mall with different stores and one central security office that oversees the entire mall. Scoped Application Each store in the mall is like a scoped application. It operates independently, has its own staff (users), rules (permissions), inventory system (tables), and cash registers (interface)
Why? 💡 It is crucial for maintaining consistency and control over your processes. What does that mean? 🤔 Lets see on real life scenario: You implement a script to add 100 new groups with different names, but similar configuration. You run the script on Developer Instance and the table gets populated. Then
Introduction I started ServiceNow about 2 years ago. During this time I learned a lot about the platform. But if I had to go back in time and start again, here are 5 mistakes I’d avoid. First and Last are my favorite. 1.Overpromise I thought that it is
1) Upgrade instance to at least Tokyo 🌆 2) Create a new app 💽 3) Navigate to "sys_app" page 🧠4) Switch "JavaScript Mode" to ECMAScript 2021 🔄 5) Save ✅ or 1) Get at least Utah instance (it is done upfront) What is Supported in ECMAScript 2021 in ServiceNow?
When working with ServiceNow, it's essential to understand how reference lists operate. A simple task can have unintended consequences if you're not careful. Lets see this on an example. For 659 groups given in excel file add new type of “approval”. Use ctrl + shift + down arrow
What's the one trait that separates good developers from great ones? Let's dive in. The rule is simple, the more responsibility you are willing to take the higher you will go. After all, people that are in high position, are there because they are responsible for:
There comes a moment in your life where the spotlight shines on you – the Job Interview. Despite the paper qualifications you have, this face-to-face interaction can make or break your chances. Fortunately, there are ways to ensure that you not only survive the process but also come out on top.
When working with ServiceNow, knowledge of Dynamic Filters can elevate your data management game. They allow seamless filtering of data and can be customized to suit specific needs. Let's dive deep into the benefits they offer and how to set up them properly. Introduction to Dynamic Filters in
When we get into ServiceNow we often encounter a common belief that it's better to use GlideAggregate than GlideRecord for calculations or aggregations on a table (SUM, AVG, MIN, MAX, and COUNT). Let's explore how to use both to leverage better performance, as it is important
Ever wondered how to retrieve a single record from ServiceNow ? Throughout my journey with ServiceNow I would approach this tasks very differently. Lets see what are ways to level up this code from Beginner to Pro Query Single Record - Level Beginner If you have been in a ServiceNow for
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Last time I briefly explained how ServiceNow's ITOM works. Now it's the time for ITSM ! For better understanding let's break down ITSM as a metaphor of a hospital. ServiceNow ITSM: Think of ServiceNow ITSM as a hospital for your organization's IT health.
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Just recently I earned my ServiceNow ITOM "CIS-Discovery" certificate ! But what's actually ITOM, and how does it function? Let's break it down as a metaphore of city, where your IT organization is a bustling metropolis. Picture this: In the city of IT, each vehicle
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Struggling with ServiceNow scripting? Or maybe do you wanna learn something possibly new ? Efficiency is key in today's fast-paced tech world. This carousel offers you 10 must-know tips to master scripting in ServiceNow, all aimed at making your code cleaner, faster, and more reliable. Don't miss
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In today's digital world, organizations are constantly looking for innovative ways to improve their service delivery and enhance the user experience. One such platform that has gained significant popularity is the ServiceNow Service Portal. Whether you are a beginner or have some experience with ServiceNow, this comprehensive guide
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In today's fast-paced business environment, staying up to date with the latest technology is crucial for maintaining a competitive edge. One aspect of technology that often requires attention is software upgrades. ServiceNow, a widely used cloud-based platform, offers regular instance upgrades to provide users with enhanced features and
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In today's fast-paced business environment, organizations are constantly seeking ways to streamline their operations and improve efficiency. One platform that has gained significant popularity in recent years is ServiceNow. With its comprehensive suite of tools and features, ServiceNow has become an essential tool for businesses looking to enhance
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In this article I want to explain: * What are the best ways to name a variable in ServiceNow * Why writing a code in functions is really good practice * What are benefits of using both of above * Why we shouldn't ignore this I will provide real life scenarios, so
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ITSM stands for IT Service Management, focusing on delivering quality IT services to meet the needs of the organization. It is crucial for maintaining the organization's workflow and ensuring uninterrupted service delivery. Simply saying: ITSM helps to use what the company has, like people and tools, in the
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Understanding Filter Conditions When optimizing queries in ServiceNow, it’s crucial to choose the right filter conditions. Today, let’s discuss why using “is one of” is generally more efficient than “is not” when there are multiple possible values. When you apply “State is not Closed”, the system evaluates each
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Introduction In a world where every second counts, IT admins can't afford to lose time on incident/request management. Ever felt like your ServiceNow queue doesn't empty fast enough? If so, this post is for you. I've compiled 8 quick ServiceNow tips to help
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