ServiceNow
At its core, the CSDM (Common Service Data Model) is a framework or guideline for how to structure data in your ServiceNow environment. Think of it like the scheme for a city. Just as a city sheme would outline where to place: * residential areas * commercial districts * parks * roads * utilities The
ServiceNow
Welcome to the ServiceNow Mall Imagine a mall with different stores and one central security office that oversees the entire mall. Scoped Application Each store in the mall is like a scoped application. It operates independently, has its own staff (users), rules (permissions), inventory system (tables), and cash registers (interface)
ServiceNow
Why? 💡 It is crucial for maintaining consistency and control over your processes. What does that mean? 🤔 Lets see on real life scenario: You implement a script to add 100 new groups with different names, but similar configuration. You run the script on Developer Instance and the table gets populated. Then
ServiceNow
Introduction I started ServiceNow about 2 years ago. During this time I learned a lot about the platform. But if I had to go back in time and start again, here are 5 mistakes I’d avoid. First and Last are my favorite. 1.Overpromise I thought that it is
ServiceNow
1) Upgrade instance to at least Tokyo 🌆 2) Create a new app 💽 3) Navigate to "sys_app" page 🧭 4) Switch "JavaScript Mode" to ECMAScript 2021 🔄 5) Save ✅ or 1) Get at least Utah instance (it is done upfront) What is Supported in ECMAScript 2021 in ServiceNow?
ServiceNow
When working with ServiceNow, it's essential to understand how reference lists operate. A simple task can have unintended consequences if you're not careful. Lets see this on an example. For 659 groups given in excel file add new type of “approval”. Use ctrl + shift + down arrow
ServiceNow
What's the one trait that separates good developers from great ones? Let's dive in. The rule is simple, the more responsibility you are willing to take the higher you will go. After all, people that are in high position, are there because they are responsible for:
ServiceNow
When working with ServiceNow, knowledge of Dynamic Filters can elevate your data management game. They allow seamless filtering of data and can be customized to suit specific needs. Let's dive deep into the benefits they offer and how to set up them properly. Introduction to Dynamic Filters in
ServiceNow
When we get into ServiceNow we often encounter a common belief that it's better to use GlideAggregate than GlideRecord for calculations or aggregations on a table (SUM, AVG, MIN, MAX, and COUNT). Let's explore how to use both to leverage better performance, as it is important
ServiceNow
Ever wondered how to retrieve a single record from ServiceNow ? Throughout my journey with ServiceNow I would approach this tasks very differently. Lets see what are ways to level up this code from Beginner to Pro Query Single Record - Level Beginner If you have been in a ServiceNow for
ServiceNow
Last time I briefly explained how ServiceNow's ITOM works. Now it's the time for ITSM ! For better understanding let's break down ITSM as a metaphor of a hospital. ServiceNow ITSM: Think of ServiceNow ITSM as a hospital for your organization's IT health.
ServiceNow
Just recently I earned my ServiceNow ITOM "CIS-Discovery" certificate ! But what's actually ITOM, and how does it function? Let's break it down as a metaphore of city, where your IT organization is a bustling metropolis. Picture this: In the city of IT, each vehicle
Lukasz Szumilas © . All rights reserved.