About
Lukasz Szumilas
I'm a self-taught generalist who learned to build, automate, write, and teach by refusing to outsource my own education. ServiceNow is where that curiosity turned into a career.
For 4+ years I've worked on ServiceNow in banking, insurance, and manufacturing: ITSM, Service Portal and Employee Center, workflow automation, and integrations. Demanding environments where a build has to hold up to a security review. That shaped how I think about operations, and about AI.
The thing I'm actually good at is making complicated things simple. It's what made my courses work, with more than 10,000 students on Udemy through Lucky X, and it's what enterprises pay for: someone who can look at a tangle of process and tools and explain the path to less manual work.
My bias is process first, AI second. The biggest wins usually come from fixing the workflow and automating the repetitive parts, then applying AI where it creates measurable value. Most "AI projects" skip that first step. I don't.
How I think
I work in diagrams, not walls of text
Process maps, value streams, and AI opportunity maps. When I explain where work gets stuck or where AI actually helps, I draw it. That clarity is the same thing that makes a project land: everyone can see the plan before we build it.
What I do
- Consulting. Operational improvement with ServiceNow, AI, and process design.
- Teaching. Lucky X certification courses on Udemy, 10,000+ students.
- Writing. ServiceNow and AI on the platform, here and on LinkedIn.