Operational Efficiency Advisor
I help organizations get more done with less manual work, using ServiceNow, AI, and process design.
ServiceNow instructor · 10,000+ students taught
The AI reality check
They need better processes, automation, and the right AI use cases.
Most AI projects underwhelm because they start with the model. The results come from fixing the work first, in order:
That's the order I work in with every client.
The multiplier problem
AI multiplies whatever it runs on. Fix the process first, and the same AI creates real business impact.
My methodology
A repeatable system, not a one-off project. Every engagement runs the loop.
Symptoms → Outcomes
Every symptom on the left has a fix on the right. The method in between is always the same.
This isn't six features — it's one method shown six times: every symptom resolves into an outcome the loop produces.
How I help
Selected work
Ticket volumes were rising and manual triage was eating fulfiller time.
Redesigned the intake, added automation, and introduced AI-assisted routing and classification.
Less manual effort, more consistent routing, and faster handling.
A request process had drifted over the years and handoffs had become slow.
Standardized the workflow and automated the repetitive steps.
Fewer handoffs, and SLA targets that are realistic to hit again.
Onboarding new starters meant chasing access and equipment by email.
Automated the onboarding workflow end to end on ServiceNow.
New starters get the access and equipment they need without manual chasing.
Latest insights
Start here
Book a free consultation. You'll leave with a clear view of where a better process and the right AI move the needle — whether or not we build it together.
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