Case studies

Real impact in the enterprise

Anonymized examples of the work I do, in situation, action, and outcome. The specifics, and any numbers, I'll walk you through on a call.
Banking

AI-assisted ticket classification

Situation
Ticket volumes were rising and manual triage was eating fulfiller time.
Action
Redesigned the intake, added automation, and introduced AI-assisted routing and classification.
Outcome
Less manual effort, more consistent routing, and faster handling.
Insurance

Streamlined request management

Situation
A request process had drifted over the years and handoffs had become slow.
Action
Standardized the workflow and automated the repetitive steps.
Outcome
Fewer handoffs, and SLA targets that are realistic to hit again.
Manufacturing

Automated employee onboarding

Situation
Onboarding new starters meant chasing access and equipment by email.
Action
Automated the onboarding workflow end to end on ServiceNow.
Outcome
New starters get the access and equipment they need without manual chasing.

Client names and exact figures are kept private. Book a call and I'll walk you through the detail.

Have a similar problem?

Tell me what's slowing your team down. We'll find where a better process and the right AI actually help.

Book a consultation See the services