Review workflows
Walk through how work actually flows today, not how the diagram says it should.
Flagship engagement · 2-4 weeks
AI Opportunity Assessment
The easiest place to start. In two to four weeks I map where your operations lose time, what to
automate, and where AI is genuinely worth it, with a roadmap you can act on.
Common problems
This is for you if any of these sound familiar
- Too much manual work
- Slow request fulfillment
- Knowledge scattered across tools
- Ticket volumes growing faster than the team
What happens
How the assessment works
Identify bottlenecks
Find where time is lost, where work piles up, and why.
Find automation opportunities
Spot the repetitive work that should not need a human in the loop.
Evaluate AI use cases
Decide where AI is genuinely worth it, and where it is just noise.
What you get
Deliverables
- An AI opportunity map
- A prioritized roadmap
- ROI estimates for the top opportunities
- Recommended next steps
How I prioritize
Not every opportunity is worth building
We map what we find by impact and effort, start with the quick wins, and plan the strategic bets — so the roadmap is sequenced, not just a wish list.
Impact Effort
Quick Wins Start here.
Strategic Plan and invest.
Ignore Not worth it.
Future Revisit later.
Questions
Frequently asked
How long does the assessment take?
Two to four weeks, depending on the size of your operation and how many workflows we review.
Do we have to build everything with you afterwards?
No. You leave with a prioritized roadmap you can act on with any team, including your own. The assessment stands on its own.
Is this only for ServiceNow customers?
ServiceNow is where I go deepest, but the process and automation thinking applies to any operations stack. If you run ServiceNow, you also get specific platform recommendations.
How is AI involved?
Only where it earns its place. I weigh each AI use case by effort and impact and tell you honestly where it adds value and where it's just noise.
What do we need to prepare?
Access to the people who actually run the workflows, and a willingness to show how work flows today, not just how the diagram says it should.
Start with an assessment
Low commitment, high clarity. You leave with a plan whether or not we build it together.