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AI Agents in ServiceNow: what they actually do

ServiceNow's AI Agents can work a ticket on their own, not just answer questions about it. Here's what that means in practice, and the one decision that makes them safe to turn on.

May 19, 2026
ŁS Lukasz Szumilas

Operational Efficiency Advisor. I help organizations reduce manual work and improve operations with ServiceNow, AI, and process design.

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