Claude and ServiceNow: a practical look
ServiceNow made Claude a default model and shipped a supported MCP server. Here's what that combination unlocks, and where it still needs your governance.
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#ai
5 posts tagged “ai”.
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MCP vs Traditional Integrations on ServiceNow
Two ways to connect AI to ServiceNow: traditional hand-built integrations, or the Model Context Protocol. When each one wins, and why I default to MCP now.
AI Governance on ServiceNow, in plain terms
Before AI touches production ServiceNow, your security team wants answers to a few questions. Here's the governance that gets them to yes.
AI Agents in ServiceNow: what they actually do
ServiceNow's AI Agents can work a ticket on their own, not just answer questions about it. Here's what that means in practice, and the one decision that makes them safe to turn on.
Does the AI have my ServiceNow password?
The first question every security team asks when you connect an AI assistant to ServiceNow. The honest answer, and how OAuth and MCP keep the password out of it.